At J & N HVAC Services, your comfort doesn’t just start with air conditioning—it begins with trust. As a locally owned and operated HVAC company serving homes and businesses across the Valley, we take your privacy seriously and want you to feel confident every time you engage with us—whether it’s through a phone call, a website visit, or a technician arriving at your front door.

This Privacy Policy is our promise to be transparent about how we collect, use, and protect your personal information. It also explains your rights and choices when it comes to how we communicate with you—especially through text messages and emails.

How We Collect Your Information

Whenever you schedule a service, fill out a form on our website, call our office, or even chat with us via text message, you’re providing us with information that helps us serve you better. That might include your name, phone number, address, email address, and details about the HVAC systems in your home or business. We also collect information about your appointments, service history, and any preferences you share with us—like when you’d prefer a technician to arrive or where your AC unit is located.

If you visit our website, we may also gather information automatically. This includes data such as your IP address, the type of browser or device you’re using, the pages you visited, how long you stayed, and how you found us. These details help us improve our site and tailor it to meet the needs of real customers like you.

How We Use the Information You Share

Every piece of information you provide is used with one goal in mind: delivering outstanding HVAC service with professionalism, efficiency, and care.

We use your information to confirm appointments, dispatch technicians, send invoices, and follow up to make sure everything went smoothly. If you’ve opted in, we’ll also send you service reminders, seasonal maintenance tips, or occasional promotions—because we believe in helping you protect your investment, not just repairing it when things break.

Your data is also used behind the scenes to maintain accurate service records, improve our operations, troubleshoot issues, and ensure compliance with laws and industry standards. In short, we treat your information as a tool to serve you better, not as something to be sold, rented, or traded.

Our Text Messaging Policy: What You Should Know

Many of our customers appreciate the convenience of receiving text message reminders, service confirmations, or follow-ups. If you’ve chosen to share your mobile number with us, you may receive text communications from time to time.

By providing your mobile number, you are giving J & N HVAC Services permission to send you SMS (text) messages related to your appointments, technician dispatches, customer satisfaction follow-ups, and—if you’ve opted in—special offers or seasonal tips. These messages may be sent through automated systems, and message frequency may vary depending on your level of engagement with our team.

You’re always in control. If you no longer wish to receive texts from us, simply reply STOP to any message. We’ll promptly remove you from our SMS list and confirm the change. If you need help with our messaging service, reply HELP, or give us a call at (602) 919-0066.

Standard message and data rates from your mobile carrier may apply, depending on your plan. We don’t charge for these messages, but your phone company might, so we recommend checking with your provider if you’re unsure.

How We Protect Your Information

Security is a priority for us—just as it is for the systems we install in your home. Whether it’s your personal details, payment information, or service records, we take every reasonable step to protect your data from unauthorized access or misuse.

Our website is encrypted using Secure Socket Layer (SSL) technology, and we work only with reputable third-party platforms for billing, scheduling, and communications. Internally, we limit data access to trained staff who need it to do their jobs. We also regularly review and update our practices to align with industry standards for privacy and security.

Of course, no method of online transmission or data storage is completely invulnerable. While we take strong precautions, we can’t guarantee absolute security—but we can promise vigilance.

When and Why We Share Information

We don’t sell your personal information. Period.

However, in the course of serving you, we may need to share some details with trusted third parties. For example, we may share scheduling data with our technicians so they know where to go and what work to perform. We might also work with payment processors to complete transactions or with communication platforms to send emails and text messages.

If required by law—or if we believe it’s necessary to protect our company, our customers, or public safety—we may also share information with law enforcement or other regulatory authorities.

Any third party we work with is held to strict confidentiality standards and only permitted to use your information for the specific service they’re helping us provide.

Your Choices and Rights

It’s your data, and you have every right to control how it’s used.

At any time, you can:

• Request access to the personal data we have about you
• Ask us to correct or update inaccurate information
• Request that we delete your data (as long as it’s not required for legal or billing purposes)
• Opt out of marketing emails, calls, or SMS communications

You can make these requests by calling us at (602) 919-0066 or sending an email to info@jandnhvacservices.com. We’ll process your request promptly and respectfully, because that’s how we treat all of our customers.

Cookies and Online Tracking

When you visit our website, small data files called cookies may be stored on your device. Cookies help us remember your preferences, understand how visitors navigate our site, and improve functionality. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how our site performs for you.

We may also use third-party analytics tools, like Google Analytics, to gather aggregated data about website usage. This information is used strictly for website performance and marketing improvements—it doesn’t identify you personally.

Third-Party Links and Services

From time to time, our website may include links to external sites—such as equipment manufacturers, financing partners, or home improvement blogs. These sites have their own privacy policies and terms of use, and we are not responsible for how they collect or use your information. We recommend reviewing their policies before submitting any data.

Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If we learn that we have inadvertently gathered data from a minor, we will promptly delete it from our records.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business practices, website functionality, or privacy regulations. Any updates will be posted right here with the effective date clearly noted. We encourage you to review this page periodically to stay informed about how we’re protecting your data.

Have Questions?

We’re here for more than just HVAC support. If you have questions about this Privacy Policy, your personal data, or how we communicate with you, feel free to reach out:

J & N HVAC Services
112 S. Kyrene Rd. Suite 1
Chandler, AZ 85226
Phone: (602) 919-0066
Email: info@jandnhvacservices.com
Website: https://jandnhvacservices.com

Your comfort and trust are the foundation of our business—and that extends beyond air quality to data privacy. Thank you for choosing J & N HVAC Services.